Terms version 2026-09 · Updated 17 September 2026
1. Provider and scope
Dayharbor is a service of max.recall information systems GmbH, Künstlergasse 11/1 OG, 1150 Vienna, Austria. General enquiries: hello@dayharbor.ai. Product and account support: support@dayharbor.ai. Telephone +43 1 2369786. Company registration details appear in the Imprint.
These terms apply to Dayharbor accounts and use where incorporated into the agreement with the customer. The customer is the organization or person contracting for the service; users are people it authorizes. A person accepting terms on behalf of an organization must have the authority to do so. Specific written orders, data-processing agreements, and service-level agreements take precedence for their subject matter. Mandatory statutory rights remain unaffected.
The Privacy Notice explains personal-data processing separately. Reading that notice is not blanket consent to optional processing.
2. The service
Dayharbor supports client project planning, objectives and tasks, recorded time, task conversations, people and rates, budgets, purchase orders, supporting documents, invoice reconciliation, reporting, client sharing, and audit history. Optional OpenAI assistance helps with quotation intake, descriptions, invoice analysis, time-to-task suggestions, and project icons. Available functions depend on the deployment, configured integrations, and each user's permissions.
Dayharbor supports delivery and commercial administration. The customer remains responsible for its contracts, tax treatment, accounting records, financial decisions, and any required professional review. Illustrative examples on the public website are not customer records or guaranteed outcomes.
3. Accounts and permissions
Supply accurate registration and organization information. Keep individual credentials private and notify us promptly of suspected unauthorized access. The customer controls invitations, project access, financial permissions, and client sharing, and must review access when responsibilities change.
Workspace ownership, administrative powers, and ordinary project responsibilities are distinct. Only share information with people entitled to receive it. Publishing progress does not authorize disclosure of internal rates, invoice records, private contact details, or internal notes.
4. Customer content and acceptable use
The customer retains its rights in uploaded and created content, subject to third-party rights. It authorizes max.recall to process that content as necessary to provide, secure, support, and administer the agreed service and comply with law. No ownership transfer is implied.
Only upload, process, or disclose information for which you have the necessary rights and lawful basis. Do not misuse accounts, introduce malware, bypass access controls, interfere with other organizations, or use the service unlawfully. Report suspected misuse to abuse@dayharbor.ai and security vulnerabilities to security@dayharbor.ai. Authorized security testing and rights that cannot lawfully be excluded remain unaffected. We may restrict access proportionately to address abuse, security incidents, or legal obligations.
5. AI assistance and human review
AI outputs may be incomplete or incorrect. Review source evidence, descriptions, extracted invoice fields, proposed work matches, and generated images before relying on them. The customer is responsible for approving any transmission of personal or confidential information to the configured provider.
Quotation analysis creates a draft for review before project creation. Description generation supplies editable text. Jira issue improvement supplies an editable ticket draft and does not create the issue until the user separately confirms it. Invoice analysis requires a separate explicit action and consent to transmit the invoice and relevant project, task, rate, and time-entry context to OpenAI. Uploading an invoice alone does not request AI analysis. Suggestions do not confirm accounting or establish payment status.
An authorized delivery editor can request AI assessment of unassigned recorded time against the project's task catalogue and confirmed assignment history. Assessment results are retained for review; task assignments require separate acceptance. Linking recorded time does not change planned effort or billing balances.
AI availability, limits, and retention depend on the configured provider account and service. Generated content may not be unique. See the Privacy Notice for the data involved.
6. Billing evidence and integrations
The customer must verify clients, dates, currencies, taxes, rates, quantities, purchase-order limits, and allocation totals before confirming billing. Partial billing uses priced work or recorded-time portions; it does not establish an independent fixed-price contract or alter the source work's delivery status.
Confirming invoice creation produces a draft in the connected billing service, not an automatically sent or booked invoice. Imported invoice PDFs can be reviewed independently. Retaining a document does not verify that it is authentic, accepted, paid, or legally sufficient. Reconciliation and audit records support review but do not replace the customer's accounting obligations.
Connected issue-tracking, time-tracking, billing, and AI providers are third-party services subject to their own agreements, availability, and data controls. The customer must authorize its connected accounts and protect and revoke credentials appropriately. Exported files and copies in source or external systems remain subject to those systems' access and retention arrangements.
7. Commercial terms, availability, and support
Fees, taxes, duration, renewal, support, and service commitments are those expressly agreed in the applicable order. A public description does not create a free plan, trial, recurring subscription, price guarantee, or service-level commitment. No purchase is made by exploring the public examples.
We operate and maintain the service with reasonable care. Maintenance, security work, internet problems, and third-party changes can interrupt availability. Material changes to contracted services or terms will be communicated as required by the agreement and applicable law. Contact support@dayharbor.ai for product or access help and hello@dayharbor.ai for contract questions.
8. Confidentiality, security, and responsibility
Each party must protect the other's non-public information and use it only for the agreed purpose or as required by law. We use safeguards appropriate to the service, including organization and project access controls, protected integration credentials, and audit records. The customer remains responsible for its devices, source copies, permission choices, and downloaded material.
No service can guarantee error-free AI output, uninterrupted availability, or absolute security. Nothing in these terms excludes liability or statutory rights that cannot lawfully be excluded. Any additional allocation of liability is governed by the applicable written agreement and mandatory law.
9. Ending use and retained records
Termination and notice periods follow the applicable agreement. Before access ends, arrange any required export or data return with us. Removing a project, user, or provider connection does not necessarily remove retained audit events, project history, accounting evidence, backups, or copies in other systems.
Retention and deletion follow documented instructions, applicable law, security needs, and the Privacy Notice. Contact us for requests beyond the available application controls. Suspension or termination does not remove accrued lawful obligations.
10. Intellectual property and governing law
The Dayharbor software, identity, website, and documentation are protected by intellectual-property law and applicable licenses. Use does not transfer rights in those materials. Customer content and statutory rights are unaffected.
Austrian law applies, subject to mandatory protections. For business customers, the competent courts in Vienna have jurisdiction unless otherwise agreed. Mandatory consumer rights and jurisdiction remain unaffected. Contact hello@dayharbor.ai to seek a resolution of disputes without delaying applicable legal time limits.